Operating & monitoring the Brain
The agency-side tools for keeping every client's Brain healthy and well-fed.
As an agency you get operator tools that clients don't - a cross-client Brain Health view and per-client Brain controls - so you can keep every account's knowledge sharp.
Brain Health (across all clients)
From the agency portal's More menu, Brain Health gives you a portfolio-wide read:
- Active nodes, pinned nodes, open questions and retrievals per client.
- Answer rate and dismiss rate.
- Which clients have gone stale.
It flags problems worth acting on, such as: an empty or thin Brain, no pinned anchors, a high question-dismiss rate (a sign the prompting needs tuning), missing embeddings, or no reflection in a while.
Per-client Brain page
Open any client's Brain page for a deeper look - nodes by kind and by source, confidence calibration, and dismissal patterns. It's read-only insight into how that client's knowledge graph is shaping up.
Brain operations
From a client's Advanced settings you can run:
- Backfill - seed the Brain from existing platform data and documents.
- Manual reflection - force a reflection run rather than waiting for the schedule.
When to step in
- A client's Brain is empty or stale - run a backfill or check their integrations.
- High dismiss rate - the Brain is asking unhelpful questions; review and tune.
- Missing embeddings - nodes won't surface in search; a reflection/backfill usually resolves it.
See Adding & managing clients for where these controls live.