Error messages explained

"You've used all of this month's [feature] ([used]/[limit]). Upgrade your plan for a higher limit, or it resets at the start of next month."

• What it means: that AI feature has a monthly allowance and you've used it up for this calendar month (UTC). Allowances reset on the 1st.
• Fix: upgrade for more headroom, or wait for the reset. If you regularly run out, a bring-your-own-key plan lifts the caps on AI-heavy features. Check where you stand under Usage & limits.

"Monthly limit reached for [feature] ([used]/[limit]). Reach out to your account team to increase your quota."

• What it means: that AI feature has a monthly allowance and the client has used it up for this calendar month (UTC). Allowances reset on the 1st.
• Fix: raise the per-feature cap in the client's settings (leave blank to inherit the default; set to 0 to disable a feature).

If you hit this regularly rather than once, contact your account team - it usually means the day's work is bigger than the safeguard was set for.

Raise daily_cost_cap_usd in the client's API limits if it's genuinely needed. Dollar figures appear only on the internal portal - client-facing messages never name an amount.

"Choose a plan to activate your workspace" (with plan cards)

• What it means: your account is ready but not yet paid - this is the activation paywall. Pick a plan and access unlocks the moment payment completes.
• Already paid? Click "Already sorted? Refresh access" beneath the plan cards to re-check your billing and unlock. If it still can't see an active subscription, it says "We can't see an active subscription yet..." and flags the issue to our team. The usual cause is paying with a different email than you signed up with - see I paid but I'm still locked out.

"There is a problem with your subscription"

• What it means: a payment failed or the subscription lapsed, so the workspace is paused. Your data and history are safe. Click "Update payment method" (on the locked screen or in Settings - Plan and billing) to open the secure billing portal and fix your card. Access resumes automatically once the payment clears - no need to start a new subscription. See Plans, pricing & billing.

"Contact your account team to complete activation."

• What it means: no payment option is available to show yet - reach out and your account team will sort it. See Plans, pricing & billing.

"Studio is part of the Growth plan"

• What it means: you're on the Insights plan and opened a Creator's Studio tool. Studio is the execution layer; upgrade to Insights + Studio to unlock it. See What's in Creator's Studio.

Billing notices ("Choose a plan to activate", "There is a problem with your subscription") apply to self-serve client accounts whose payment needs attention - the client sees the notice until they pay, and your team's access is unaffected. The Studio padlock ("Studio is part of the Growth plan") shows on clients whose tier doesn't include Studio - change it in their settings. See How agency billing works.

"This workspace is set to use its own Anthropic API key, but no key is configured. Add one under Settings -> AI key."

• What it means: you're on a bring-your-own-key plan but haven't added a key, so AI features are paused (they never quietly fall back to platform billing).
• Fix: add your key in Settings -> AI key. See Bring your own AI key.

"That does not look like an Anthropic API key (sk-ant-...)"

• What it means: the key you pasted isn't in the expected format.
• Fix: paste the full key, which starts with sk-ant-.

"Anthropic rejected this key"

• What it means: the key is the right shape but Anthropic refused it (wrong, revoked, or out of credit).
• Fix: generate a fresh key in your Anthropic console and paste it again.

Bring-your-own-key is a self-serve client setting. If a client reports AI features paused with an "add your Anthropic key" message, they're on a BYO plan and need to add their key under their own Settings -> AI key.

Team members aren't rate-limited.