Privacy Policy

1. Introduction

Agentcroft ("we", "us", "our", or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.agentcroft.com and engage with our marketing services. Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide, including:

• Contact information (name, email, phone number, company name)
• Billing and payment information
• Service preferences and communication preferences
• Project details and business information
• Content you provide for our services
• Communications and correspondence

2.2 Information Collected Automatically

When you visit our website or use our services, we automatically collect:

• Log data (IP address, browser type, pages visited, timestamps)
• Device information (device type, operating system)
• Cookies and similar tracking technologies
• Usage patterns and analytics data
• Location data (if permitted)

2.3 Information from Third Parties

We may receive information about you from:

• Payment processors and financial institutions
• Marketing platforms and analytics providers
• Business partners and service providers
• Publicly available sources
• Social media platforms

3. How We Use Your Information

We use the information we collect for purposes including:

• Providing, maintaining, and improving our marketing services
• Processing transactions and sending billing information
• Communicating with you about services, updates, and changes
• Responding to inquiries and customer support requests
• Personalizing and improving your experience
• Creating and analyzing marketing campaigns
• Complying with legal obligations
• Preventing fraud and protecting security
• Conducting research and analytics
• Marketing and promotional communications (with your consent)

4. Legal Basis for Processing

We process your personal data based on:

• Contract: Performance of our marketing services agreement
• Consent: Your explicit agreement (for marketing communications)
• Legal obligation: Compliance with UAE and applicable laws
• Legitimate interests: Business operations and fraud prevention
• Vital interests: Protecting health and safety

5. Sharing Your Information

We may share your information with:

• Service providers (hosting, analytics, payment processing)
• Business partners necessary for service delivery
• Legal authorities when required by law
• Professional advisors (legal, accounting, consulting)
• Successors in case of business transfer or acquisition

We do not sell your personal information to third parties for their marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• SSL/TLS encryption for data in transit
• Secure data storage facilities
• Access controls and authentication
• Regular security audits
• Employee training on data protection
• Incident response procedures

While we strive to protect your information, no security system is impenetrable. We cannot guarantee absolute security of your data.

7. Data Retention

We retain your personal data for as long as necessary to:

• Provide our services
• Fulfill contractual obligations
• Comply with legal requirements
• Resolve disputes
• Enforce agreements

When data is no longer needed, we securely delete or anonymize it. Client project data is retained for the duration of the engagement plus 3 years, unless longer retention is required by law.

8. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data (right to be forgotten)
• Restrict processing
• Data portability
• Withdraw consent
• Lodge complaints with supervisory authorities

To exercise these rights, contact us at info@agentcroft.com with details of your request.

9. Cookies and Tracking

Our website uses cookies and similar technologies for:

• Authenticating users
• Remembering preferences
• Analytics and performance monitoring
• Advertising and retargeting
• User experience improvements

You can control cookies through your browser settings. Disabling cookies may affect website functionality. We respect Do Not Track signals where applicable.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any external websites before providing personal information.

11. International Data Transfers

Agentcroft is based in Dubai, UAE. Your information may be transferred to, stored in, and processed in countries other than your residence. By using our services, you consent to such transfers. We ensure appropriate safeguards are in place for international data transfers.

12. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover we have collected data from a child, we will delete it immediately. Parents or guardians who believe their child has provided information to us should contact us at info@agentcroft.com.

13. California Privacy Rights

If you are a California resident under the California Consumer Privacy Act (CCPA), you have specific rights including the right to know, delete, and opt-out. We do not sell personal information. For CCPA-related requests, contact us at info@agentcroft.com with "CCPA Request" in the subject line.

14. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. The "Effective Date" at the top indicates the last update. Continued use of our services after changes constitutes your acceptance of the updated policy. We will notify you of material changes by email or through our website.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Agentcroft Digital Marketing Agency
Email: info@agentcroft.com
Website: www.agentcroft.com
Location: Dubai, United Arab Emirates
Data Protection Officer: info@agentcroft.com

16. Compliance

This Privacy Policy complies with:

• UAE Data Protection Law
• GDPR (EU General Data Protection Regulation) where applicable
• CCPA (California Consumer Privacy Act) for California residents
• Other applicable international privacy regulations
• Emirates Standards for Information Security
• Google API Services User Data Policy, including the Limited Use requirements

17. Google User Data (Google API Services Limited Use)

When you choose to connect a Google account to our platform - for example, to enable reporting on Google Analytics, Google Search Console, or Google Ads - you grant us read-only access to specific data in those accounts through Google APIs. This section describes how we handle that data and applies in addition to the rest of this Policy.

17.1 What we access

Only with your explicit consent, and only for the Google account and properties you authorize, we access the following on a read-only basis:

• Google Analytics (scope: analytics.readonly) - traffic, engagement and conversion metrics;
• Google Search Console (scope: webmasters.readonly) - organic search queries, clicks, impressions and average positions;
• Google Ads (scope: adwords) - advertising performance such as spend, clicks, conversions and return on ad spend. We use this scope solely for read-only reporting queries; we do not create, modify, or manage your campaigns.

17.2 How we use it

We use Google user data exclusively to provide the features you have requested: displaying your performance dashboards, generating marketing reports and insights for your own account, and surfacing recommendations to you. We do not use Google user data for advertising purposes, and we do not sell it.

17.3 Sharing and processing

We do not transfer Google user data to others except as necessary to provide or improve these user-facing features, to comply with applicable law, or as part of a merger or acquisition. To generate written reports and insights, your data may be processed by trusted third-party AI sub-processors acting on our behalf under contractual confidentiality obligations; it is not used to train or improve any generalized artificial intelligence or machine-learning models. We do not allow humans to read your Google user data except where you expressly consent, where it is necessary for security purposes or to comply with applicable law, or where the data has been aggregated and anonymized.

17.4 Limited Use disclosure

Agentcroft's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

17.5 Retention and revocation

You can disconnect your Google account from our platform at any time, and you can revoke our access directly from your Google Account at myaccount.google.com/permissions. When you disconnect, we stop accessing your Google data and delete the stored authorization credentials. Report data already generated may be retained in accordance with Section 7 (Data Retention).